Return & Refund Policy

Introduction

Thank you for shopping with Nwaugha Holdings LLC (“we”, “our”, “us”). We are committed to providing you with high-quality products and services. This Return and Refund Policy outlines the terms under which you may return products and request refunds. By making a purchase, you agree to the terms of this policy.

Returns

Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be returned within [30] days of receipt.
  • The product must be in its original condition, including all packaging, tags, and labels.
  • The product must not be used, damaged, or altered in any way.

Process

  1. Request a Return: To initiate a return, please contact our customer service team at info@nwaughaholdingsllc.com with your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
  3. Ship the Product: Pack the product securely and include the RMA number. Send the product to the address provided in the return instructions. Please use a trackable shipping method to ensure the product is returned safely.
  4. Inspection: Upon receipt of the returned product, we will inspect it to ensure it meets the eligibility criteria. If the product meets the conditions, we will proceed with the refund or exchange.

Refunds

Eligibility for Refunds

Refunds are available under the following circumstances:

  • The product is returned within [30] days of receipt and meets the return conditions outlined above.
  • The refund request is for a product that was received damaged or defective.

Refund Process

  1. Refund Processing: Once we receive and inspect the returned product, we will process the refund. Refunds will be issued to the original payment method used for the purchase.
  2. Timeframe: Please allow [7-10] business days for the refund to be processed and reflected in your account. The timeframe may vary depending on your payment provider or financial institution.

Non-Refundable Items

Certain items may be non-refundable, including:

  • Custom or personalized products
  • Perishable goods
  • Gift cards
  • Products marked as non-returnable at the time of purchase

Exchanges

If you wish to exchange a product for a different size, color, or item, please follow the return process outlined above and specify your request for an exchange. Exchanges are subject to product availability.

Shipping Costs

  • Return Shipping Costs: You are responsible for return shipping costs unless the product was received damaged or defective.
  • Original Shipping Costs: Original shipping costs are non-refundable, unless the return is due to a product error or defect on our part.

Contact Us

If you have any questions or need assistance with a return or refund, please contact us at:

Nwaugha Holdings LLC
Email: info@nwaughaholdingsllc.com

Thank you for shopping with Nwaugha Holdings LLC. We appreciate your business and are here to help ensure your satisfaction.

This Return and Refund Policy was last updated on [August 7, 2024].